Customer valabasas online clothing bbb complaints , BBB F rating and read about Valabasas. Get to know what the buyers have to deal with, the issue of the return policy.
Valabasas Online Clothing & BBB Complaints.
Consumer trust is becoming a more important factor in online fashion where trust signals (reviews, ratings and third party credential) are now being used by consumers in determining where they can spend their money. In case of brand Valabasas, which is an online store in the process of growth, those credibility signals have been struck a serious blow. This paper dissects the reasons why consumers are raising red flags against Valabasas, the reaction of the Better Business Bureau (BBB) to it and the consumer information that shoppers should seek before purchasing.
What is Valabasas?
Valabasas is an on-line apparel enterprise located at Collierville, Tennessee (address on file PO Box 1025, Collierville, TN 38027). The company sells high-end denim, pants, jackets and street fashion designs, and it tends to present itself at higher design, scarce drops and higher prices. They have, according to their own site, meticulously produced clothing which is a combination of high quality and style.
Nevertheless, with all the potential branding, there are multiple complaints raised by consumers regarding significant problems in delivering orders, communication, returns and customer services.
BBB Rating and Complaints
The Valabasas business profile on BBB is rated as F- the lowest letter rating.
The following are some of the main problems displayed by the BBB and consumers:
- It has received more than 30 complaints within a span of 3 years with 26 being lodged within the past one year.
- Patterns of complaints on delayed shipments, missing items, non responses as well as refunds not received.
- According to the BBB, the company was not responding to 10+ complaints, which worsens its risk profile and initiates the “F” rating.
- One particular scam report tracker lists an order of $148 with paid 2-4 day shipping which was never received and the merchant has not responded.
In its official consumer warning, the BBB of the Mid South wrote: “Valabasas has an F rating the lowest rating on the scale of BBB because of a worrying amount of complaints leveled against the company … So far, the company has not exerted any tangible action to address the issues concerning the customers.
What Consumers Are Saying?
In addition to the official data of BBB, the reviews left by customers on such platforms as Trustpilot and consumer symptom sites create a similar image of frustration:
- Trustpilot shows that Valabasas has very low TrustScore of 1.8 out of 5 based on 66 reviews. Possible complaints: slow delivery, order tracking, non responsive customer service, incorrect or missing products.
- Review excerpts:
Horrible, never place orders with them… I accidentally ordered a pair of pants and demanded the refund and they denied to refund my money back.
I have the clothes in my hand and they do not look correct, so I read refund policy and they do not accept returns or exchange of sale merchandise.
- On PissedConsumer the rating of the product is averaged at 1.4 out of 5, with many of them claiming that the product quality may be okay, yet returns or items being out of stock is a nightmare.
- On Reddit, the following cases can be found:
I will never make another purchase there. Their clothing is costly and they do not allow you to send it back or even trade in your products.
Key Problem Areas
Based on available information, the large threads of complaints can be divided into the following categories:
- Shipping & Tracking Issues
Several customers complain of having been waiting long, lack of updates through tracking, and even cancellation after weeks.
- Missing or Wrong Items
Incomplete, incorrect sizing, incorrect item or no item at all, is a common complaint.
- Return & Refund Resistance
After it is delivered some claim that it is difficult or even impossible to take it back, they do not take back any given, and even refund is not quick (or not quick at all). The company even boasts of final sale when it was not clearly sold off.
- Uncourteous Customer Service / Communication.
Many customers have claimed that they email, call, and do not receive an immediate response. The standard practice is automation or lack of reply.
- Questionable Business Dealings.
Other users accuse the service of charging them without placing an order or charging them but failing them to deliver. The aspects of mixed reviews on the quality of the product add to the erosion of trust.
Why the BBB Warning Matters?
The release of an alert together with an F rating by the BBB indicates that the business is deemed to be highly risky to the customers. Some implications:
- Credit card issuers, payment processors and banks can compel transactions with that business to be considered potentially fraudulent or risky.
- The company must be careful with new customers; in case of any serious complications they may be left without many legal options.
- Social proof – This is vital to direct to consumer e commerce; when a brand has low rating and numerous unresolved complaints, it will reduce its social proof.
- The disadvantage of providing rapid growth to such companies may overcome the advantage of the cost of guarantees, charge backs and shipping losses.
In a word: the BBB warning does not imply that the company is a scam, but it does imply that most of the consumers have been subjected to serious problems and the business has failed to address this issue satisfactorily.
Valabasas, Should You Buy it?
To mitigate the risk that you may incur in case of buying at Valabasas, the following are the tips to help you:
- Use credit card instead of a debit card or direct bank transfer- credit cards are more protective.
- Dobutcheck the returns policy in advance What kind of conditions are there, does shipping cost you, is the product a final clearance?
- Be careful when ordering large or expensive products; since there have been complaints of items being lost or refunds, the high value orders pose more risks.
- Keep all the communications, order confirmation, tracking and correspondences, in case you need to challenge.
- You can also think of other brands that have higher reputations in case you are buying as a gift or something of high value.
- Check on the site domain (signs of reliability) and take note of the latest reviews of other users (not only in the brand site).
Frequently asked questions (FAQs).
Q1: What is the present BBB rating of Valabasas?
A1: Better Business Bureau has rated Valabasas F because of the unresolved complaints, and inability to address many of such complaints.
Q2: What types of complaint customers raise against Valabasas?
A2: Delays or unsuccessful delivery, described items, inability to ship or refund, bad customer service and being billed to get something not received, are among the frequent complaints.
Q 3: Does Valabasas have exchange policy/return policy?
A3: Yes, the firm mentions about a 30 day return policy in some messages. But most customers complain that the policy is not actually followed in practise particularly on sale items or clearance, or some charges and freight are charged.
Q4: Is Valabasas a scam?
A4: Although the company is operating and delivering the clothes in certain situations (so it is not an outright scam), the number of complaints, the absence of responsiveness, and the warning of BBB indicate the high probability of a bad result. By buying, you should expect problems to arise.
Q5: What would I do in the event I had issues with Valabasas?
A5: You can take these steps:
Contact your payment provider or bank and request charge back or dispute in case the goods were not delivered or the service was falsely charged.
- Call a complaint with the BBB, and your state consumer protection or attorney general office as well.
- Post reviews on such sites as Trustpilot, PissedConsumer and so on to warn other customers.
- Store all communication and documentation to use in case legal and refund claims are required.
Conclusion
The online clothing retailer Valabasas exhibits numerous red flags of consumer risk a failing BBB rating, a large number of unattended complaints, and a pattern of fulfilment and service failures. Although there are customers who claim to be delivered their orders without any problems, the number and the content of bad reviews is enough to raise a question. In the case you buy, you will consider insuring yourself through a thorough cross-examination of policies and payment procedures.
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