Verizon experienced a widespread outage, in verizon outage thousands of customers without mobile and internet service. The company confirmed it is working to identify and fix the issue as quickly as possible. Many affected users turned to Wi-Fi calling and social media to report disruptions.
What Happened
- The incident On Saturday, August 30, Verizon had a nationwide wireless failure caused by a software error. The chaos impacted customers in large cities in the U.S. such as the Bay Area, Boston, New York City, Chicago, Tampa, Miami, Los Angeles, Atlanta, Orlando, Minneapolis and so on.
- By early afternoon, Downdetector recorded more than 20,000 outage incidents and sources stated the number was nearer to 22,000-23,000.
- A large number of users complained that their phones had only the SOS only option, meaning they could only use it to make emergency calls but not do regular calling, text messages and mobile data.
Verizon’s Response
Verizon admitted the problem with the following words:
We know about a software problem that affects wireless service of a number of customers. We are working fast and have our engineers at the task to find and fix the problem.
The company has not given a definite restoration schedule but indicated to the affected users their Check Network Status page.
Some users said they were restored as early as 5 p.m PDT (or approximately 6:30 a.m. IST), though a good number of users remained impacted.
What Users Are saying (via Reddit)
Firsthand comments were also posted by a number of users in forums:
“It looks like nationwide … It is a network issue. Just wait it out.”
“Same in Lakeland FL. SOS mode has been on my Samsung but still my husband with the same phone has service.
These stories underscore how arbitrary and unpredictable the outage was- some appliances were out of commission and others on the same account or even on the same model were operational.
What You Can Do Now
- Check Network Status Visiting the [Check Network Status] page on Visit Verizon will keep you informed of your service area.
- Turn on Wi-Fi Calling when you can, and then you can always be connected, even where cellular coverage is weak.
- Use messaging applications (WhatsApp, iMessage, etc.) instead of Wi-Fi when data is not connecting.
- Follow official sources of Verizon on what is happening; they might be posting more.
1. Accessing the status page-
- Verizon Network Status Page.
- Access the official site of Verizon: Check Network Status.
- Note: the site requires you to enter your ZIP code to determine whether or not there are reported issues in your area.
- The page will indicate whether Verizon has recognized an outage in your area, and whether the process of service restoration is being undertaken.
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Setting Up Wi-Fi Calling-
Wi-Fi calling enables you to make/receive calls and texts over Wi-Fi when cellular is inoperable.
On iPhone (iOS 15+):
- Open Settings.
- Go to Cellular → Wi-Fi Calling.
- Toggle Wi-Fi Calling This iphone → ON.
- Enter or verify your Emergency Address (must be used when calling 911).
On Android (the steps might not be exactly the same depending on the model):
- Open Phone app.
- Go to 3-dot menu settings calls Wi-Fi Calling.
- Toggle it ON.
- Check your Emergency Address.
Be sure you have a stable Wi-Fi network connection – then make and receive calls/texts will use Wi-Fi even when the phone displays SOS only.
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Following Verizon Outage Updates
- Official Verizon Support: posts real-time updates.
- Downdetector: Verizon outage map shows user-reported problems by location.
- Reddit: Communities like often share firsthand outage updates.
Here are the direct official guides from Verizon on setting up Wi-Fi Calling for iPhone and Android devices, along with extra tips to ensure it’s working smoothly:
-
iPhone (iOS)
- Official Verizon setup steps:
- Navigate to Settings → Phone → Wi-Fi Calling
- Toggle “Wi-Fi Calling on This iPhone” to ON
- Confirm or enter your emergency address for 911 purposes
- Apple also offers a walkthrough with details on how the feature works, how to enable it, and how to use it across your other Apple devices like iPad, Mac, or Apple Watch.
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Android Devices (e.g., Google Pixel, Samsung, etc.)
- For Android (with Verizon):
- Go to Settings → Network & Internet → SIMs (or Advanced Calling on some models)
- Look for and enable Wi-Fi Calling
- You may also need to ensure HD Voice or Advanced Calling is enabled and update your emergency address
- A more general Android guide (e.g., for Pixel and Samsung phones) describes steps like:
- Pixel: Settings → Network & Internet → SIMs → Wi-Fi Calling → toggle ON
- Galaxy: Swipe down Quick Settings and tap Wi-Fi Calling, or use the Phone app’s menu to enable it
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Troubleshooting Tips & Pro Tips
- Emergency Address — always required for 911 call routing. Make sure it’s accurate and up to date.
- Network Conditions — you must be connected to Wi-Fi (strong signal), and for iPhones, initial activation may require a connection to the Verizon network.
- Turning on Wi-Fi Calling (iPhone) — in some phones, it is disabled by default, so turn on Airplane Mode and turn on Wi-Fi manually. When Wi-Fi Calling works, a VZW Wi-Fi indicator will be displayed in Control Center.
- Not Working on Android? — make sure that HD Voice / Advanced Calling is on in settings, and try again to enable Wi-Fi Calling.
- Still issues? Restart Your Phone – Restart your phone, or reset network settings, ensure your software is up to date, or reach out to Verizon support with account provisioning.
What You Can Do Next
- Select the type of device (iPhone or Android) and then use the corresponding instructions above.
- Make sure that your Wi-Fi connection is stable and if it does not work, use the Airplane Mode trick (iPhone in particular).
- Check your emergency address is proper- it will not work without this.
- Still hitting snags? Reboot, reset network configurations, upgrade software or call Verizon directly.
conclusion:
On August 30, 2025, a Verizon outage unexpectedly left thousands of users in the U.S. unable to make calls, send texts or use data or many phones in SOS only mode. Verizon has verified that they have a software bug and are working on a fix, however, the restoration remains uneven.
Meanwhile, the surest workaround is to turn on Wi-Fi Calling to allow you to remain connected to make calls and send text messages on a Wi-Fi network. The Verizon Status Page, Downdetector, and @VerizonSupport on X should also be monitored by the users in order to update themselves on the latest.
Final verdict: Wi-Fi Calling and internet-based applications (WhatsApp, FaceTime, Zoom etc) are the most reliable means of communication until the network of Verizon is fully restored.
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